Product Specialist - Gillette, WY
Company Name:
RDO Equipment
Position Title Product Specialist - Gillette, WY
Job Requisition Number 14-0391
Location Billings (RDOIC)
Description This individual will build strong customer relationships and perform follow-up activities on wholegoods, parts and service sales; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience. Identify new business opportunities for service and repair of GPS, Laser and Machine Control products. Perform onsite service, installations and product support across the AOR.
Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Regional Manager.
Document machine information and repairs completed on work order, including parts and fluids used.
Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility
Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Provide training, mentoring and coaching to RDO Equipment Co. technicians in other stores within RDOIC's region.
Monitor customer satisfaction.
Profile customer's machines, vehicles, and demographic information.
Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions.
Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).
Perform follow-up calls at customer locations on wholegoods and major parts and service sales.
Provide technology updates and solutions.
Develop new sales leads.
Assist in training and coordination for basic in-field start ups, including specific solutions for Integrated Controls products.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. Perform all other duties as assigned by management in a professional and efficient manner.
Requirements
3-5 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work
Experience in GPS or machine control technology is preferred but not required
Travel expectations: 35-40%
Strong computer skills
Strong communication skills
Excellent customer service skills
EOE/M/F/Disabled/Veteran
Apply On-lineEstimated Salary: $20 to $28 per hour based on qualifications.
RDO Equipment
Position Title Product Specialist - Gillette, WY
Job Requisition Number 14-0391
Location Billings (RDOIC)
Description This individual will build strong customer relationships and perform follow-up activities on wholegoods, parts and service sales; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience. Identify new business opportunities for service and repair of GPS, Laser and Machine Control products. Perform onsite service, installations and product support across the AOR.
Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Regional Manager.
Document machine information and repairs completed on work order, including parts and fluids used.
Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility
Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Provide training, mentoring and coaching to RDO Equipment Co. technicians in other stores within RDOIC's region.
Monitor customer satisfaction.
Profile customer's machines, vehicles, and demographic information.
Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions.
Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).
Perform follow-up calls at customer locations on wholegoods and major parts and service sales.
Provide technology updates and solutions.
Develop new sales leads.
Assist in training and coordination for basic in-field start ups, including specific solutions for Integrated Controls products.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. Perform all other duties as assigned by management in a professional and efficient manner.
Requirements
3-5 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work
Experience in GPS or machine control technology is preferred but not required
Travel expectations: 35-40%
Strong computer skills
Strong communication skills
Excellent customer service skills
EOE/M/F/Disabled/Veteran
Apply On-lineEstimated Salary: $20 to $28 per hour based on qualifications.
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