Health Information Services Team Coordinator
4.
2 Billings, MT Billings, MT Full-time Full-time $48,103 - $63,765 a year $48,103 - $63,765 a year 17 hours ago 17 hours ago 17 hours ago Working title:
Health Information Services Team Coordinator Position #:
Classification title:
Program Coordinator 2 Division:
Community Health Center Program:
Main Clinic- Billings Reports to:
Administrative Services Manager FLSA status:
Exempt; Full-time Schedule:
Monday-Friday Wage Range:
$48,103 to $63,765 annually; depending on number of years of transferrable experience and internal equity Organization Overview:
Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services.
Health, Education, Leadership and Protection - HELP is what we do.
From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.
Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.
Foremost, we are committed to the values of Justice, Equity, Diversity and Inclusion (JEDI) by cultivating an environment that protects and acknowledges the unique identities within our diverse community.
Division and Program Overview:
RiverStone Health Clinics are here for everyone.
It doesn't matter how much you earn, whether you have health insurance, or whether you've managed to take good care of your health in the past.
Our healthcare providers work as a team to provide the best possible care for you and your family.
Our patients are at the center of the partnership we build with you and your family.
Same day appointments for minor injuries or illnesses often mean you can avoid the expense of emergency department visits.
In addition to our main Clinic in Billings, we have satellite Clinics in Bridger, Joliet, Worden and school-based clinics at Orchard Elementary School and Medicine Crow Middle School open to all students in Billings Public Schools and their families.
We accept most insurance plans and provide clinic services to anyone in need, regardless of their insurance status or ability to pay.
As a federally funded Community Health Center, RiverStone Health Clinics offer a sliding fee scale that allows us to adjust charges for healthcare services based on income and family size.
In addition, we accept payment from Medicare, Medicaid, Healthy Montana Kids and private health insurance plans.
If you are uninsured, we can help you find health insurance coverage that fits your needs and your budget.
We provide care for the whole family, from pre-natal care, caring for infants and children to aging adults.
We work with you in screening, preventing and managing chronic diseases like diabetes, asthma, high blood pressure or heart disease.
We can also help you get dental care or behavioral health counseling.
The RiverStone Health Pharmacy is the only pharmacy on Billings' South Side, meeting the needs of our patients and community residents.
Job
Summary:
As a working supervisor, leads and coordinates the daily operations of the Health Information Services (HIS) Team, which is comprised of Health Information Specialists and Panel Managers.
The Coordinator is required to be proficient in at least one of these roles (HIS Specialist or Panel Manager) at hire date and must be proficient in both within six months of employment.
The combined HIS team members perform administrative and certain clinical duties in accordance with clinic and departmental policies, agreements with community partners, state and federal policies, as well as HIPAA.
Health Information Specialist duties include coordinating, processing and monitoring various types of medical record requests; disseminating incoming patient records and communications in a timely and efficient manner; coordinating legal requests with risk management and legal counsel as needed; stays current with release of information rules and regulations; providing education on release of information as needed; coordinating medical record reviews; properly assisting requestors with access to patient health information (PHI), and utilizes electronic health records to respond to requests.
Panel Manager duties include collecting and organizing patient data before the patient visit by reviewing the electronic health record for specific data to ensure the productivity of that visit.
This data could include recommending health screenings (as determined by accepted guidelines); obtaining records from other providers; obtaining results of diagnostic testing or specialists consultations; communication with patients regarding pending referrals to specialists and/or pre-visit lab testing that needs to be completed.
Panel Managers also supply requested records to providers as requested during the patient's visit, as well as preparing, sending and following up on patient referrals to specialty providers.
Essential Functions/Major Duties and
Responsibilities:
A.
Health Information Services Coordinator 40% Coordinates the daily operations of clinic Health Information Services Team.
Performs duties with integrity and innovation to ensure completion and a high level of customer service delivery.
Directly supervises all Health Information Services staff.
Participates in interviews, selections, and hiring of employees in conjunction with Administrative Services Manager and Human Resources.
Performs supervisory functions including staffing, training and orienting new employees.
Assigns, reviews and oversees work; evaluates performance (Annual CHAT), completes time cards.
Creates, implements and supports quality assurance plan for program's success and uses data and statistical reports to anticipate, assess and address performance gaps and guide improvement.
Monitors program activities and procedures for compliance with rules and regulations.
Identifies training needed to enhance customer service delivery and staff satisfaction.
Responsible to perform a wide variety of tasks under the pressure of continuous interruption.
Addresses feedback and resolves conflict in real-time when possible.
Reports incidents to Administrative Services Manager and completes or assists team to complete RL6 reports.
Ongoing scheduled meetings with Administrative Services Manager.
Leads team as an excellent Customer Service role model.
Leads team by example with fiscal stewardship.
Identifies disciplinary concerns and reports to the Administrative Services Manager.
Provides input for program workflows, policies and procedures to assure grant requirements and program standards are met.
Provides budgetary consideration input to the Administrative Services Manager for annual budget.
Evaluates program equipment and computer systems to assure adequacy for delivering services.
Assumes responsibility for professional development.
Reports allegations of abuse, neglect and related incidents according to laws and guidelines.
Recognizes and educates staff that managing patient care is a team effort that involves clinical and nonclinical staff (e.
g.
physicians, nurse practitioners, physician assistants, nurses, medical assistants, educators, front desk staff, schedulers, etc.
) interacting with patients to achieve stated objectives.
B.
Health Information Services Duties 55% Evaluate incoming medical records and attach to electronic health record for distribution to the appropriate party for processing.
Oversee the validation and certification of requests for patient health information ensuring they meet compliance standards and patient authorization.
Ensure all releases of information are in compliance with the request, authorization, policies, and State and Federal/ HIPAA regulations and guidelines, including 42 CRF Part 2 as they apply to Mental Health and Chemical Dependency records.
Release records as appropriate for RiverStone Health Clinical Division.
Serve as a resource in answering patient, provider and employee questions and concerns relating to requests for health information.
Provide training for other departments or Satellite Clinics as needed.
Obtain and enter information into the State of Montana Vital Statistics database as needed for the completion of Death Certificates for RiverStone Health Clinics.
Generate invoices for attorneys and other organizations as appropriate for release of records.
Conduct risk review audits for insurance companies and HEDIS audits for Medicare, as requested.
Complete records requests for Worker's Comp and Social Security Disability determinations.
Send letters with provider notes and normal lab results to patients for all Main Clinic providers.
Work closely with RiverStone HIPAA Compliance Officer.
Chart preparation for scheduled provider visits including walk-in patients as requested by care team.
Determine appropriateness of scheduled appointments.
Print out immunization history from imMTrax.
Print out records from the Montana Prescription Drug Registry.
Extensive review of medical records as outlined in the Panel Manager Procedure document.
Accessing outside facilities' electronic health records for additional medical records.
Communicate pre-visit needs with patient.
Review the Clinical Decision Support System (CDSS) and review for compliance.
Maintains patient charts, including preparing all necessary documentation for appointments and signing, dating, and verifying completed documentation for completeness and accuracy.
Preparation, delivery and follow up of outgoing referrals.
Outreach to patients regarding care needed and testing follow-up.
Recognizes and educates staff that managing patient care is a team effort that involves clinical and nonclinical staff (e.
g.
physicians, nurse practitioners, physician assistants, nurses, medical assistants, educators, front desk staff, schedulers, etc) interacting with patients to achieve stated objectives.
Non-Essential Functions/Other duties as assigned 5% Perform other duties as assigned in support of the RiverStone's mission and goals.
Education and
Experience:
Minimum Qualifications Panel Manager and/or Health Information Services (Medical Records) experience Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
Ability to maintain effective working relationships with employees, other agencies and the public High School diploma or equivalent Preferred
Qualifications:
Medical Assistant or Medical Records certification Leadership or supervisory experience Certificates, Licenses, Registrations:
NA Knowledge, Skills, and Abilities:
Computer literacy, in Microsoft Office Suite.
Knowledge of modern office procedures, practices, and equipment.
Ability to maintain a calm and positive demeanor during difficult client interactions.
Ability to display non-judgmental and empathetic listening skills.
High degree of detail-oriented skill level.
Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
Ability to work collaboratively and maintain a positive work environment.
Ability to prioritize and perform a wide range of tasks under pressure of continuous interruptions.
Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
Ability to understand and adhere to required administrative policies and procedures.
Excellent communication skills to ensure efficiencies and quality customer service.
Conduct oneself with professionalism and high standards of business conduct.
Customer Service Excellence:
Doing things right the first time Making people feel welcome Showing respect for each customer Anticipating customer needs and concerns Keeping customers informed Helping and going the extra mile Responding quickly Protecting privacy and confidentiality Demonstrating proper telephone etiquette Taking responsibility for handling complaints Being professional Taking ownership of your attitude toward Service Excellence.
Supervision:
Direct supervision of Main Clinic Panel Managers and Health Information Specialists, 5.
5 FTE Physical Demands and Working Conditions:
Work is performed in a clinic setting.
Standing, bending, sitting, lifting required.
Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements.
Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.
Freedom to Act & Decision Making:
Work is structured by public health regulations and established medical practices.
Decisions directly affect the quality of services provided to the public.
Communications & Networking:
Work directly with other team members to provide quality care for patients.
Communicates a directly with patients to provide quality care.
Daily written and verbal communication with patients, patient family members, co-workers and providers.
Budget & Resource Management:
N/A Education Required High School or better Behaviors Preferred Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well Dedicated:
Devoted to a task or purpose with loyalty or integrity Leader:
Inspires teammates to follow them Motivations Preferred Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization Work-Life Balance:
Inspired to perform well by having ample time to pursue work and interests outside of work Self-Starter:
Inspired to perform without outside help.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Billings, MT Billings, MT Full-time Full-time $48,103 - $63,765 a year $48,103 - $63,765 a year 17 hours ago 17 hours ago 17 hours ago Working title:
Health Information Services Team Coordinator Position #:
Classification title:
Program Coordinator 2 Division:
Community Health Center Program:
Main Clinic- Billings Reports to:
Administrative Services Manager FLSA status:
Exempt; Full-time Schedule:
Monday-Friday Wage Range:
$48,103 to $63,765 annually; depending on number of years of transferrable experience and internal equity Organization Overview:
Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services.
Health, Education, Leadership and Protection - HELP is what we do.
From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.
Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.
Foremost, we are committed to the values of Justice, Equity, Diversity and Inclusion (JEDI) by cultivating an environment that protects and acknowledges the unique identities within our diverse community.
Division and Program Overview:
RiverStone Health Clinics are here for everyone.
It doesn't matter how much you earn, whether you have health insurance, or whether you've managed to take good care of your health in the past.
Our healthcare providers work as a team to provide the best possible care for you and your family.
Our patients are at the center of the partnership we build with you and your family.
Same day appointments for minor injuries or illnesses often mean you can avoid the expense of emergency department visits.
In addition to our main Clinic in Billings, we have satellite Clinics in Bridger, Joliet, Worden and school-based clinics at Orchard Elementary School and Medicine Crow Middle School open to all students in Billings Public Schools and their families.
We accept most insurance plans and provide clinic services to anyone in need, regardless of their insurance status or ability to pay.
As a federally funded Community Health Center, RiverStone Health Clinics offer a sliding fee scale that allows us to adjust charges for healthcare services based on income and family size.
In addition, we accept payment from Medicare, Medicaid, Healthy Montana Kids and private health insurance plans.
If you are uninsured, we can help you find health insurance coverage that fits your needs and your budget.
We provide care for the whole family, from pre-natal care, caring for infants and children to aging adults.
We work with you in screening, preventing and managing chronic diseases like diabetes, asthma, high blood pressure or heart disease.
We can also help you get dental care or behavioral health counseling.
The RiverStone Health Pharmacy is the only pharmacy on Billings' South Side, meeting the needs of our patients and community residents.
Job
Summary:
As a working supervisor, leads and coordinates the daily operations of the Health Information Services (HIS) Team, which is comprised of Health Information Specialists and Panel Managers.
The Coordinator is required to be proficient in at least one of these roles (HIS Specialist or Panel Manager) at hire date and must be proficient in both within six months of employment.
The combined HIS team members perform administrative and certain clinical duties in accordance with clinic and departmental policies, agreements with community partners, state and federal policies, as well as HIPAA.
Health Information Specialist duties include coordinating, processing and monitoring various types of medical record requests; disseminating incoming patient records and communications in a timely and efficient manner; coordinating legal requests with risk management and legal counsel as needed; stays current with release of information rules and regulations; providing education on release of information as needed; coordinating medical record reviews; properly assisting requestors with access to patient health information (PHI), and utilizes electronic health records to respond to requests.
Panel Manager duties include collecting and organizing patient data before the patient visit by reviewing the electronic health record for specific data to ensure the productivity of that visit.
This data could include recommending health screenings (as determined by accepted guidelines); obtaining records from other providers; obtaining results of diagnostic testing or specialists consultations; communication with patients regarding pending referrals to specialists and/or pre-visit lab testing that needs to be completed.
Panel Managers also supply requested records to providers as requested during the patient's visit, as well as preparing, sending and following up on patient referrals to specialty providers.
Essential Functions/Major Duties and
Responsibilities:
A.
Health Information Services Coordinator 40% Coordinates the daily operations of clinic Health Information Services Team.
Performs duties with integrity and innovation to ensure completion and a high level of customer service delivery.
Directly supervises all Health Information Services staff.
Participates in interviews, selections, and hiring of employees in conjunction with Administrative Services Manager and Human Resources.
Performs supervisory functions including staffing, training and orienting new employees.
Assigns, reviews and oversees work; evaluates performance (Annual CHAT), completes time cards.
Creates, implements and supports quality assurance plan for program's success and uses data and statistical reports to anticipate, assess and address performance gaps and guide improvement.
Monitors program activities and procedures for compliance with rules and regulations.
Identifies training needed to enhance customer service delivery and staff satisfaction.
Responsible to perform a wide variety of tasks under the pressure of continuous interruption.
Addresses feedback and resolves conflict in real-time when possible.
Reports incidents to Administrative Services Manager and completes or assists team to complete RL6 reports.
Ongoing scheduled meetings with Administrative Services Manager.
Leads team as an excellent Customer Service role model.
Leads team by example with fiscal stewardship.
Identifies disciplinary concerns and reports to the Administrative Services Manager.
Provides input for program workflows, policies and procedures to assure grant requirements and program standards are met.
Provides budgetary consideration input to the Administrative Services Manager for annual budget.
Evaluates program equipment and computer systems to assure adequacy for delivering services.
Assumes responsibility for professional development.
Reports allegations of abuse, neglect and related incidents according to laws and guidelines.
Recognizes and educates staff that managing patient care is a team effort that involves clinical and nonclinical staff (e.
g.
physicians, nurse practitioners, physician assistants, nurses, medical assistants, educators, front desk staff, schedulers, etc.
) interacting with patients to achieve stated objectives.
B.
Health Information Services Duties 55% Evaluate incoming medical records and attach to electronic health record for distribution to the appropriate party for processing.
Oversee the validation and certification of requests for patient health information ensuring they meet compliance standards and patient authorization.
Ensure all releases of information are in compliance with the request, authorization, policies, and State and Federal/ HIPAA regulations and guidelines, including 42 CRF Part 2 as they apply to Mental Health and Chemical Dependency records.
Release records as appropriate for RiverStone Health Clinical Division.
Serve as a resource in answering patient, provider and employee questions and concerns relating to requests for health information.
Provide training for other departments or Satellite Clinics as needed.
Obtain and enter information into the State of Montana Vital Statistics database as needed for the completion of Death Certificates for RiverStone Health Clinics.
Generate invoices for attorneys and other organizations as appropriate for release of records.
Conduct risk review audits for insurance companies and HEDIS audits for Medicare, as requested.
Complete records requests for Worker's Comp and Social Security Disability determinations.
Send letters with provider notes and normal lab results to patients for all Main Clinic providers.
Work closely with RiverStone HIPAA Compliance Officer.
Chart preparation for scheduled provider visits including walk-in patients as requested by care team.
Determine appropriateness of scheduled appointments.
Print out immunization history from imMTrax.
Print out records from the Montana Prescription Drug Registry.
Extensive review of medical records as outlined in the Panel Manager Procedure document.
Accessing outside facilities' electronic health records for additional medical records.
Communicate pre-visit needs with patient.
Review the Clinical Decision Support System (CDSS) and review for compliance.
Maintains patient charts, including preparing all necessary documentation for appointments and signing, dating, and verifying completed documentation for completeness and accuracy.
Preparation, delivery and follow up of outgoing referrals.
Outreach to patients regarding care needed and testing follow-up.
Recognizes and educates staff that managing patient care is a team effort that involves clinical and nonclinical staff (e.
g.
physicians, nurse practitioners, physician assistants, nurses, medical assistants, educators, front desk staff, schedulers, etc) interacting with patients to achieve stated objectives.
Non-Essential Functions/Other duties as assigned 5% Perform other duties as assigned in support of the RiverStone's mission and goals.
Education and
Experience:
Minimum Qualifications Panel Manager and/or Health Information Services (Medical Records) experience Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
Ability to maintain effective working relationships with employees, other agencies and the public High School diploma or equivalent Preferred
Qualifications:
Medical Assistant or Medical Records certification Leadership or supervisory experience Certificates, Licenses, Registrations:
NA Knowledge, Skills, and Abilities:
Computer literacy, in Microsoft Office Suite.
Knowledge of modern office procedures, practices, and equipment.
Ability to maintain a calm and positive demeanor during difficult client interactions.
Ability to display non-judgmental and empathetic listening skills.
High degree of detail-oriented skill level.
Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
Ability to work collaboratively and maintain a positive work environment.
Ability to prioritize and perform a wide range of tasks under pressure of continuous interruptions.
Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
Ability to understand and adhere to required administrative policies and procedures.
Excellent communication skills to ensure efficiencies and quality customer service.
Conduct oneself with professionalism and high standards of business conduct.
Customer Service Excellence:
Doing things right the first time Making people feel welcome Showing respect for each customer Anticipating customer needs and concerns Keeping customers informed Helping and going the extra mile Responding quickly Protecting privacy and confidentiality Demonstrating proper telephone etiquette Taking responsibility for handling complaints Being professional Taking ownership of your attitude toward Service Excellence.
Supervision:
Direct supervision of Main Clinic Panel Managers and Health Information Specialists, 5.
5 FTE Physical Demands and Working Conditions:
Work is performed in a clinic setting.
Standing, bending, sitting, lifting required.
Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements.
Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.
Freedom to Act & Decision Making:
Work is structured by public health regulations and established medical practices.
Decisions directly affect the quality of services provided to the public.
Communications & Networking:
Work directly with other team members to provide quality care for patients.
Communicates a directly with patients to provide quality care.
Daily written and verbal communication with patients, patient family members, co-workers and providers.
Budget & Resource Management:
N/A Education Required High School or better Behaviors Preferred Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well Dedicated:
Devoted to a task or purpose with loyalty or integrity Leader:
Inspires teammates to follow them Motivations Preferred Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization Work-Life Balance:
Inspired to perform well by having ample time to pursue work and interests outside of work Self-Starter:
Inspired to perform without outside help.
Estimated Salary: $20 to $28 per hour based on qualifications.
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