Health Information Service Specialist
Billings, MT Billings, MT Full-time Full-time $19.
36 - $24.
14 an hour $19.
36 - $24.
14 an hour 1 day ago 1 day ago 1 day ago Working title:
Health Information Services Specialist Division:
Clinical Division Program:
Community Health Center Reports to:
Administrative Services Manager FLSA status:
Non-Exempt:
Full-time Schedule:
Monday-Friday; 8am-5pm Wage Range:
$19.
36 to $24.
14 hourly; depending on number of years of transferrable experience and internal equity Organizational Overview:
Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services.
Health, Education, Leadership and Protection - HELP is what we do.
From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.
Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.
Foremost, we are committed to the values of Justice, Equity, Diversity and Inclusion (JEDI) by cultivating an environment that protects and acknowledges the unique identities within our diverse community.
Job
Summary:
The Health Information Services Specialist coordinates, processes and monitors all types of medical record requests, disseminates incoming patient records and communications in a timely and efficient manner, coordinates legal requests with risk management and legal counsel as needed, and processes requests in accordance with clinic and departmental policies, state and federal policies, as well as HIPAA.
The Health Information Services Specialist stays current with release of information rules and regulations, and provides education on release of information as needed, coordinates medical record reviews, properly assists requestors with access to patient health information (PHI), and utilizes electronic health records to respond to requests.
Essential Functions/Major Duties and
Responsibilities:
A.
Health Information Services Specialist Duties 95% Evaluate incoming medical records and attach to electronic health record for distribution to the appropriate party for processing.
Oversee the validation and certification of requests for patient health information ensuring they meet compliance standards and patient authorization.
Ensure all releases of information are in compliance with the request, authorization, policies, and State and Federal/ HIPAA regulations and guidelines, including 42 CRF Part 2 as they apply to Mental Health and Chemical Dependency records.
Release records as appropriate for RiverStone Health Clinical Division.
Serve as a resource in answering patient, provider and employee questions and concerns relating to requests for health information.
Provide training for other departments or Satellite Clinics as needed.
Obtain and enter information into the State of Montana Vital Statistics database as needed for the completion of Death Certificates for RiverStone Health Clinics.
Generate invoices for patients, attorneys, and other organizations as appropriate for release of records.
Conduct risk review audits for insurance companies and HEDIS audits for Medicare, as requested.
Complete records requests for Worker's Comp and Social Security Disability determinations.
Send letters with provider notes and normal lab results to patients for all Main Clinic providers.
Work closely with RiverStone HIPAA Compliance Officer.
Non-Essential Functions/Other duties as assigned 5% Perform other duties as assigned in support of RiverStone Health's mission and goals.
Education and
Experience:
Minimum Qualifications High School diploma or equivalent Minimum of one year experience in medical office environment Intermediate computer skills including proficient keyboarding skills and experience in using Microsoft Office products, e-mail and/or electronic health information records systems Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work Preferred
Qualifications:
Experience working with underserved population Experience working in a customer service environment Required Certificates, Licenses, Registrations:
None Knowledge, Skills, and Abilities:
Computer literacy, in Microsoft Office Suite.
Knowledge of modern office procedures, practices, and equipment.
Ability to maintain a calm and positive demeanor during difficult client interactions.
Ability to display non-judgmental and empathetic listening skills.
High degree of detail-oriented skill level.
Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
Ability to work collaboratively and maintain a positive work environment.
Ability to prioritize and perform a wide range of tasks under pressure of continuous interruptions.
Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
Ability to understand and adhere to required administrative policies and procedures.
Excellent communication skills to ensure efficiencies and quality customer service.
Conduct oneself with professionalism and high standards of business conduct.
Customer Service Excellence:
Doing things right the first time Making people feel welcome Showing respect for each customer Anticipating customer needs and concerns Keeping customers informed Helping and going the extra mile Responding quickly Protecting privacy and confidentiality Demonstrating proper telephone etiquette Taking responsibility for handling complaints Being professional Taking ownership of your attitude toward Service Excellence Supervision:
None Physical Demands and Working Conditions:
Work is mainly performed on a computer up to 8 hours a day.
Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements.
Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.
Freedom to Act & Decision Making:
Works independently to prioritize, problem-solve, and make decisions with good judgment.
Work is structured by public health regulations and established medical practices.
Decisions directly affect the quality of services provided to the public.
Communications & Networking:
Daily written and verbal communication with patients, clients and other staff.
Work directly with other team members to provide quality customer service for patients and customers.
Budget & Resource Management:
NA Education Required High School or better Behaviors Preferred Functional Expert:
Considered a thought leader on a subject Team Player:
Works well as a member of a group Dedicated:
Devoted to a task or purpose with loyalty or integrity Motivations Preferred Growth Opportunities:
Inspired to perform well by the chance to take on more responsibility Self-Starter:
Inspired to perform without outside help Work-Life Balance:
Inspired to perform well by having ample time to pursue work and interests outside of work.
Estimated Salary: $20 to $28 per hour based on qualifications.
36 - $24.
14 an hour $19.
36 - $24.
14 an hour 1 day ago 1 day ago 1 day ago Working title:
Health Information Services Specialist Division:
Clinical Division Program:
Community Health Center Reports to:
Administrative Services Manager FLSA status:
Non-Exempt:
Full-time Schedule:
Monday-Friday; 8am-5pm Wage Range:
$19.
36 to $24.
14 hourly; depending on number of years of transferrable experience and internal equity Organizational Overview:
Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services.
Health, Education, Leadership and Protection - HELP is what we do.
From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.
Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.
Foremost, we are committed to the values of Justice, Equity, Diversity and Inclusion (JEDI) by cultivating an environment that protects and acknowledges the unique identities within our diverse community.
Job
Summary:
The Health Information Services Specialist coordinates, processes and monitors all types of medical record requests, disseminates incoming patient records and communications in a timely and efficient manner, coordinates legal requests with risk management and legal counsel as needed, and processes requests in accordance with clinic and departmental policies, state and federal policies, as well as HIPAA.
The Health Information Services Specialist stays current with release of information rules and regulations, and provides education on release of information as needed, coordinates medical record reviews, properly assists requestors with access to patient health information (PHI), and utilizes electronic health records to respond to requests.
Essential Functions/Major Duties and
Responsibilities:
A.
Health Information Services Specialist Duties 95% Evaluate incoming medical records and attach to electronic health record for distribution to the appropriate party for processing.
Oversee the validation and certification of requests for patient health information ensuring they meet compliance standards and patient authorization.
Ensure all releases of information are in compliance with the request, authorization, policies, and State and Federal/ HIPAA regulations and guidelines, including 42 CRF Part 2 as they apply to Mental Health and Chemical Dependency records.
Release records as appropriate for RiverStone Health Clinical Division.
Serve as a resource in answering patient, provider and employee questions and concerns relating to requests for health information.
Provide training for other departments or Satellite Clinics as needed.
Obtain and enter information into the State of Montana Vital Statistics database as needed for the completion of Death Certificates for RiverStone Health Clinics.
Generate invoices for patients, attorneys, and other organizations as appropriate for release of records.
Conduct risk review audits for insurance companies and HEDIS audits for Medicare, as requested.
Complete records requests for Worker's Comp and Social Security Disability determinations.
Send letters with provider notes and normal lab results to patients for all Main Clinic providers.
Work closely with RiverStone HIPAA Compliance Officer.
Non-Essential Functions/Other duties as assigned 5% Perform other duties as assigned in support of RiverStone Health's mission and goals.
Education and
Experience:
Minimum Qualifications High School diploma or equivalent Minimum of one year experience in medical office environment Intermediate computer skills including proficient keyboarding skills and experience in using Microsoft Office products, e-mail and/or electronic health information records systems Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work Preferred
Qualifications:
Experience working with underserved population Experience working in a customer service environment Required Certificates, Licenses, Registrations:
None Knowledge, Skills, and Abilities:
Computer literacy, in Microsoft Office Suite.
Knowledge of modern office procedures, practices, and equipment.
Ability to maintain a calm and positive demeanor during difficult client interactions.
Ability to display non-judgmental and empathetic listening skills.
High degree of detail-oriented skill level.
Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
Ability to work collaboratively and maintain a positive work environment.
Ability to prioritize and perform a wide range of tasks under pressure of continuous interruptions.
Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
Ability to understand and adhere to required administrative policies and procedures.
Excellent communication skills to ensure efficiencies and quality customer service.
Conduct oneself with professionalism and high standards of business conduct.
Customer Service Excellence:
Doing things right the first time Making people feel welcome Showing respect for each customer Anticipating customer needs and concerns Keeping customers informed Helping and going the extra mile Responding quickly Protecting privacy and confidentiality Demonstrating proper telephone etiquette Taking responsibility for handling complaints Being professional Taking ownership of your attitude toward Service Excellence Supervision:
None Physical Demands and Working Conditions:
Work is mainly performed on a computer up to 8 hours a day.
Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements.
Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.
Freedom to Act & Decision Making:
Works independently to prioritize, problem-solve, and make decisions with good judgment.
Work is structured by public health regulations and established medical practices.
Decisions directly affect the quality of services provided to the public.
Communications & Networking:
Daily written and verbal communication with patients, clients and other staff.
Work directly with other team members to provide quality customer service for patients and customers.
Budget & Resource Management:
NA Education Required High School or better Behaviors Preferred Functional Expert:
Considered a thought leader on a subject Team Player:
Works well as a member of a group Dedicated:
Devoted to a task or purpose with loyalty or integrity Motivations Preferred Growth Opportunities:
Inspired to perform well by the chance to take on more responsibility Self-Starter:
Inspired to perform without outside help Work-Life Balance:
Inspired to perform well by having ample time to pursue work and interests outside of work.
Estimated Salary: $20 to $28 per hour based on qualifications.
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